Late dispatch rate

The late dispatch rate (LDR) represents orders that have been confirmed after the expected dispatch date as a percentage of total orders over both a 10-day or a 30-day period. Late dispatch rate only applies to self-fulfilled orders.

It is important to confirm the dispatch of orders by the expected dispatch date so that customers can see the status of their dispatched orders online. Orders that are confirmed late can negatively affect the customer experience and lead to increased claims, negative feedback and customer contacts.

Note: Expected dispatch dates are adjusted for national holidays.

Our policy is that Vendors should maintain a late dispatch rate under 4% to sell on VegaVend. A late dispatch rate above 4% may result in deactivation of seller-fulfilled offers.